Last Updated: September 2026
1. Digital Goods
All EasternReset passes are digital goods: instant-access, non-tangible products. When your payment is confirmed, access is delivered immediately to your account.
2. No Refunds for Completed Access
Because digital access cannot be returned, completed purchases are non-refundable. We keep a large amount of content free, including preview tools and sample guides, specifically so you can evaluate the site before you pay.
3. Our Quality Commitment
We do not promise specific outcomes — health and life results vary by person. What we do promise is editorial rigor: every guide is expert-reviewed, evidence-graded, and fully referenced, per our Editorial Standards. If you follow a published protocol for 30 days and see zero benefit, contact us. We take that seriously.
4. Technical Faults
If a purchase succeeds but access cannot be delivered because of a technical fault on our side, we will fix the problem or provide a full refund. Email us with your order reference and we will sort it out.
5. Material Errors
If you identify a verified factual error in content you relied on, tell us. We correct errors promptly and handle materially affected purchases case by case — with correction, equivalent access, or consideration as appropriate.
6. How to Request a Review
Email [email protected] with your order details and a short explanation. We respond within 7 business days.
7. Processing
Where a refund is granted, we process it through the original payment provider wherever possible. Depending on the provider, funds may take several business days to appear.
8. Contact
Refund questions: [email protected] or our contact page.